Playbooks

Playbooks by Twig: Playbooks by Twig is a comprehensive collection of AI resources and playbooks specially curated for customer support leaders and individual contributors. Tailored to enhance support operations, it provides a diverse range of materials, including white papers, vendor evaluation matrices, support community Slack threads, and ROI & analytics insights for AI-based solutions.

Key Features:

1. Curated White Papers: Dive into in-depth analysis, research findings, and best practices on the application of AI in customer support.
2. Vendor Evaluation Matrices: Access structured frameworks designed for evaluating AI vendors and solutions, aiding in informed decision-making.
3. Support Community Slack Threads: Foster engagement and collaboration within a community of customer support professionals for shared insights and expertise.
4. ROI and Analytics Insights: Receive guidance on effectively measuring the impact and effectiveness of AI solutions in customer support.

Use Cases:

• Customer Support Leaders: Seeking AI resources and insights to enhance support operations, keeping up-to-date with the latest trends and best practices.
• Individual Contributors (Support Reps): Accessing guidance and best practices related to AI in customer support to improve day-to-day operations.
• Organizations Evaluating AI Vendors: Find structured frameworks for evaluating AI vendors and solutions for customer support needs.
• Professionals Interested in AI Trends: Stay informed with the latest trends and research in AI for customer support.

Whether you're involved in understanding the latest research, evaluating vendors, engaging with the community, or measuring the ROI of AI solutions, Playbooks by Twig offers a rich repository of information and guidance for both customer support leaders and individual contributors.