Zendesk Service Suite

Zendesk Service Suite: Comprehensive Customer Service Solution

Key Features:

1. Expand your channels:
   • Manage and switch between email, live chat, messaging, social, or voice channels seamlessly via the unified Agent Workspace.
2. Consolidate your tools:
   • House all favorite tools in one place, including real-time analytics, integrations, and team collaboration functionality, eliminating the need for multiple vendors.
3. Elevate your Suite:
   • Includes popular add-ons like Light agents, multibrand, productivity pack, and provides access to popular channels like social messaging.

Use Cases:

1. For Support Only Customers:
   • Offers a hassle-free omnichannel experience, going beyond email support.
2. For Customers with Multiple Service Providers:
   • Consolidates tools, improving agent productivity and reporting efficiency.
3. For Support Suite Customers:
   • Provides popular add-ons and access to channels, elevating customer experience strategies.

Proof of Success:

• According to Zendesk:
  • 86% of customers recommend the Suite.
  • 61% of customers upgraded for a better omnichannel experience.
  • 52% of customers find it easier to do business with Zendesk using the Suite.
  • 51% of customers have improved visibility into data across multiple channels with Agent Workspace.