Capacity

Capacity: Empowering Businesses with AI-Powered Support Automation

Introduction: Welcome to Capacity, your comprehensive AI-powered support automation platform designed to streamline support tasks, provide instant answers, and tackle diverse business challenges. Discover how Capacity connects your tech stack, offering a range of features to enhance efficiency. Let's explore the key features, use cases, and additional resources that make Capacity a trusted solution for over 1900 customers.

Key Features:

1. Knowledge Base + Articles:
   • Empower your agents with a robust knowledge base and articles to efficiently address frequently asked questions.
2. Chatbots + Helpdesk:
   • Implement AI-driven self-service solutions with the ability for human escalation, enhancing customer support experiences.
3. Workflows + Automations:
   • Automate key processes within your organization to improve efficiency and reduce manual workloads.
4. SMS + Livechat:
   • Instantly connect with people where they are through SMS and live chat features.
5. Dev Platform + Apps:
   • Seamlessly integrate Capacity with your existing apps through a developer-friendly platform.

Use Cases:

• Teams:
  • Ideal for Contact Centers, HR & Ops, Customer Support, IT Support, Sales & Marketing teams.
• Industries:
  • Trusted across various sectors including Insurance, Banking, Education, Mortgage, Software, and Senior Living.

Company Information:

• Founding Year: 2017
• Founders: David Karandish and Chris Sims
• Headquarters: St. Louis
• Part of: Equity.com incubator
• Customer Trust: Over 1900 customers with a G2 rating of 4.8 out of 5.
• Compliance: SOC II, HIPAA, GDPR, CCPA, and FERPA regulations compliant, ensuring security for both small and large brands.

Additional Resources:

Explore a wealth of resources on the Capacity website, including:

• Guides: Covering AI and Automation in various industries, Chatbots, Cloud Storage, Customer Experience, Digital Transformation, Employee Experience, Enterprise AI, Enterprise Search, Future of Work, Helpdesk Solutions, Intelligent Document Processing, Knowledge Management, RPA and Workflows, Support Automation.
• Blog: Stay updated with insightful articles.
• FAQs: Answers to common queries.
• Podcasts: Engage with audio content.
• Ultimate Guides: In-depth resources to master various topics.

Conclusion: Capacity is more than just a support automation platform; it's a transformative solution for businesses seeking efficiency, automation, and enhanced customer experiences. Whether you're in customer support, operations, HR, or marketing, Capacity adapts to your needs, making it a valuable asset for diverse teams and industries.

Experience the Future of Support Automation with Capacity—Where Efficiency Meets Intelligence!